Shipping policy

  • How much are shipping costs?

    You'll be able to view shipping options and delivery estimates during checkout. 

     Country Shipping Amount
    UK 7 GBP
    USA 10 USD
    Ireland 13 EUR
    Belgium 17 EUR
    South Korea 68,000 KRW
    Japan 5,300 JPY

     

  • What countries do you ship to?
    We ship to the UK, USA, Ireland, Belgium, South Korea and Japan. Interested in ordering Pruzan but don't see your country listed? Reach out to us by emailing support@pruzan.co. Pruzan is not responsible for any customs, duties or import fees for orders placed outside of the UK. For USA orders - please note custom duties incur only for orders over $800. For all other regions - please refer to your local region's custom duty rates. 

  • How do I track my order?
    You will receive a confirmation email once your items(s) have shipped which will include tracking information for your order, including the carrier we use. 

  • What do I do if I haven’t received my package?
    We’re sorry to hear that you’re still waiting for your order to arrive. Rest assured, all orders are shipped with tracking. Please get in touch with us at support@pruzan.co so we can investigate the details of your order's whereabouts.

  • Can I use a PO Box for my delivery?
    No, we do not ship to PO boxes.

  • When will my order ship?
    All orders placed before 12pm GMT will ship same day. Orders placed after 12pm will ship the following day. If you have any questions regarding when your order will be shipped please get in touch with us at  support@pruzan.co.